Indonesia Customer Service Quality Survey

Contact Center PT Matahari Department Store Tbk received the top 3 ICSQ (Indonesia Customer Service Quality Survey) award from SWA magazine edition 16-2021 for the online mall category (online-based service) with a score of 'very good'.

First Year

The Best Corporate Image Awards

Powered by : Frontier Group, Marketing Magazine

8th year

TOP 10 Mid Capitalization

Powered by : IICD

Category: Public Listed Company

7th year

TOP 3 Best Non-Financial Sector Awards

Powered by : IICD

7th year

Implementation of Tax Compliance and Role and Contribution in Realising KPP Pratama Cikupa Receipts for the 2020 Fiscal Year

1st year of Appreciation Certificate 

Powered by : KPP Pratama Cikupa

Regional Innovation in the New Normal City Cluster

Powered by : Ministry of Home Affairs of the Republic of Indonesia

Category:

• 1st winner: East Java/Matahari Tunjungan Plaza, Modern Trade Sector
• 3rd Winner: Semarang/Matahari Paragon Semarang, Modern Trade Sector

1st year

Investor Awards

Powered by : Inverstor Magazine

Category: TOP 100 Best Listed Company

1st year

Most Admired Companies

Powered by : Warta Ekonomi

Category: TOP 5 Most Admired Companies: Retail

4th year

Penghargaan Laporan Keuangan Tahunan Perusahaan (LKTP) 2019

Powered by: Kementerian Perdagangan Republik Indonesia

4 December 2019 

Best Equitable Treatment of Stakeholder & Top 20 Big Cap Public Listed Companies

Powered by: IICD 14 Oktober 2019

Indonesia Best Issuer Awards 2019

Powered by: ThinknovateComm & Pikiran Rakyat
29 August 2019

6th Most Loved Indonesian Ramadhan Ad in 2019

Powered by: Kantar 22 Agustus 2019

Most Enjoyable Indonesian Ramadhan Ad in 2019

Powered by: Kantar 22 August 2019

Brandz Top 50 Most valuable Indonesia Brands 2019 - Rank No.18

Powered by: WPP & Kantar
22 August 2019

Service Quality Award

Powered by: Carre-CCSL & Service

Excellence Magazine Diamond Awards

Sector: Department Store

9 July 2019

WOW BRAND 2019

GOLD CHAMPION, MARKPLUS INC

SECTOR: DEPARTMENT STORE

14 March 2019

100 Fastest Growing Company Awards

Powered by INFOBANK Magazine
31 January 2019

Best Equitable Treatment of Shareholders and Top 50 Public Listed Companies

IICD

11-20 Position for Big Cap PLCs

Best Equitable Treatment of Shareholders

10 December 2018

WE Top 100 Enterprises 2018

Warta Ekonomi

Best in Retail Industry

29 June 2018

Top 100 Most Valuable Brands

SWA Magazine, Brand Finance Indonesia.
31 May 2018

Indonesia Human Capital Award

Economic Review
Gold
Category: Non financial Public Listed Company
Score: 70.00
30 May 2018

Indonesia Sales Marketing Award

Economic Review
The Big 9
13 April 2018

Indonesia Legal Award

Economic Review
Gold
Rank: 2
Category: Non financial Public Company
Score: 80.00
13 April 2018

Wow Brand Awards 2018

MarkPlus Inc
Gold Champion
Category: Department Store
9 March 2017

Indonesia Corporate Secretary & Corporate Communication Award

Economic Review
Gold
Score: 73.00 – Excellent: B
Rank: 8
2 March 2018

Indonesia Netizen Brand Choice Award

Warta Ekonomi
Nevada – Top 5 in Fashion Brand Category
23 February 2018

Indonesia CSR Award

Economic Review
Platinum
Score: 95.00 – Very Excellent: A
23 Februari 2018

100 Fastest Growing Company Awards

Infobank
2nd position for Retail category
25 January 2018

Top 20 Public Listed Companies

IICD, AEI, PERBANAS, PT Citra Negeri Amanah, & Kontan
Top 20 Public Listed Companies with Highest CG Score
27 November 2017

Best Equitable Treatment of Shareholders

IICD, AEI, PERBANAS, PT Citra Negeri Amanah, & Kontan
27 November 2017

Top Corporate Reputation

BusinessNews Indonesia & Asia Business Research Center (ABRC)

Category: Retail
10 November 2017

Top Emiten 2017

BusinessNews Indonesia & Asia Business Research Center (ABRC)
Category: Retail
10 November 2017

Bronze Trophy 2017 Retail Asia Pacific

Retail Asia, Euromonitor, & KPMG.
Bronze Winner
3rd Retailer in Indonesia
1st for department store type
24 October 2017

Top 10 Most Powerful Brand in Indonesia

Brand Asia 2017
MarkPlus, Inc, Nikkei BP Consulting, Inc.
7 September 2017

Top 3 Most Powerful Retail Brand in Indonesia 2017 

Brand Asia 2017
Category: Retail
MarkPlus, Inc, Nikkei BP Consulting, Inc.
7 September 2017

Indonesia Original Brand 2017

SWA Magazine, Bdigets, & Metro TV
Categor: Retail
18 July 2017

Indonesia's Top 100 Most Valuable Brands 2017

SWA Magazine & Brand Finance Indonesia
24 May 2017

Indonesia Investment Award 2017

Warta Ekonomi
Indonesia Best Issuer 2017
Category: Trading, Services, and Investment
31 March 2017

The Analysts' Preferred Listed Company

Association of Indonesian Securities Analyst & CSA Institute
One of the Analysts' preferred Listed Companies in
Yuk Nabung Saham 2017
(Let's Invest in Shares)
Program 13 March 2017

Indonesia Netizen Brand Choice Award 2017

Warta Ekonomi
Nevada for Fashion Brand category
9 March 2017

Indonesia WOW Brand Award 2017

MarkPlus, Inc
Gold Champion
Category: department store
9 March 2017

100 Fastest Growing Company Awards

Infobank
2nd Position for Retail category
26 January 2017

Indonesia GCG Award

Economic Review
Predicate: A (Very Good)
7 December 2016

Top 50 Companies with the Highest CG Score

Indonesian Institute for Corporate Directorship (IICD)
11-20 position
7 November 2016

8th IICD Corporate Governance Conference and Award

Indonesian Institute for Corporate Directorship (IICD)
The Best Disclosure and Transparency
7 November 2016

Living Legend Award 2016

Warta Ekonomi
The Best Performance for Business and Exclusive Brands in Retail Industry 2016
28 Oktober 2016

2016 Retail Asia Pacific Top 500

Retail Asia, Euromonitor, KPMG & NYCU
Bronze Winner
3rd Retailer in Indonesia
1st for department store type
28 October 2016

Anugerah Perusahaan Tbk Indonesia 2016

Economic Review & IPMI International Business School
Sector: trading, service & investment
The Best Retailer of Apparel, Beauty and Home Products
21 October 2016

Digital Marketing Award 2016

Frontier Consulting Group & Majalah Marketing
Matahari.co.id
Category : Department Store
19 October 2016

Social Media Award 2016

Frontier Consulting Group & Marketing Magazine
Category : Department Store
19 October 2016

IDX Top Ten Blue 2016

Indonesia Stock Exchange
One of the best IDX listed stocks in terms of value, liquidity, shareholders' depth and growth.
03 October 2016

National Customer Service Championsip 2016

CARRE CCSL
1st winner for Service Star Award, Contact Center category
2nd winner for Customer Relationship Management
3rd winner for Team Leader category

The Most Attentive Assistant Manager
2nd winner for Cheers competition
2nd Grand Champion across category
29 September 2016

Asia's Best Companies 2016

Finance Asia
Best Investor Relations (3rd position) and Best Managed Company (4th position)
25 August 2016

Top Brand Award 2016

Frontier Consulting Group & Marketing Magazine
Category: department store
25 August 2016

Brandz Top 50 Most Valuable Indonesian Brands 2016

WPP & MilwardBrown
The only Department Store in the list
8th Position
10 August 2016

Service Quality Award 2016

Carre CCSL and Service Excellence Magazine
Diamond Award
Category: Department Store
16 June 2016

Indonesia Original Brand Award 2016

SWA
Category: Department Store
9 June 2016

Indonesia Living Legend Brands 2016

SWA
The Indonesia’s Living Legend Brand 2016
9 June 2016

Corporate Image Award 2016

Frontier Consuting Group and Tempo Magazine
Category: Department Store
8 June 2016

Indonesia Most Admired Companies Award 2016

Warta Ekonomi
Category: Retail
19 May 2016

Brand Asia 2016

MarkPlus, Inc. & Nikkei BP Consulting, Inc.
Top 3 Most Powerful Retail Brand in Indonesia
17 May 2016

Top Brand Award 2016 for Teens

Marketing Magazine and Frontier Consulting Group
Category: T-shirt (Nevada)
21 April 2016

Top Brand Award 2016 for Kids

Marketing Magazine and Frontier Consulting Group
Category: T-shirt (Nevada)
21 April 2016

Top Brand Award 2016 for Kids

Marketing Magazine and Frontier Consulting Group
Category: Baby's shoes (Little M)
21 April 2016

Excellent Service Experience Award (ESEA) 2016

Bisnis Indonesia - Carre CCSL
For Good performance in delivering positive customer experience
based on Experience Audit ESEI 2016
Category: Deparment Store
23 February 2016

Top 50 Companies with the Highest Corporate Governance Score

IICD
21-30 position
16 November 2015

Retail Asia Pacific Top 500 Ranking

Retail Asia
Top 10 Retailers
29 October 2015

Social Media Award 2015

Category: Department Store
Frontier Conculting Group and Majalah Marketing
22 October 2015

Digital Marketing Award 2015

Website: Matahari.co.id
Category: Department Store
Majalah Marketing and Frontier Consulting Group
22 October 2015

Indonesia's Top 100 Most Valuable Brands

Highest Position for Department Store Brand
19th position for accross category
SWA Magazine and Brand Finance Indone
22 October 2015

Satria Brand Award 2015

Category: department store
Suara Merdeka
1 October 2015

Indonesia WoW Brand Award 2015

Gold Champion for Department Store category
MarkPlus, Inc
29 September 2015

Marketeers Indonesia Most Favorite Youth Brand Award 2015

Nevada for T-Shirt category
Marketeers and MarkPlus, Inc
29 September 2015

Marketeers Indonesia Most Favorite Women Brand Award 2015

Category: Department Store
Marketeers and MarkPlus, Inc
29 September 2015

National Customer Championship 2015

CARRE-CCSL
Gold Champion for Walk In Center Frontliner
The Most Punctual for Supervisor category
The Most Empowered Team Leader
Bronze Champion for Team leader category
1st Winner Cheers
2nd Grand Champion Across Categories
29 September 2015

Asiamoney Best Managed Company 2015

Best Managed Mid-Cap Company
Asiamoney
16 September 2015

Indonesia Original Brand Award 2015

1st Rank for Dept Store Category
SWA
26 August 2015

Indonesia Living Legend Brand 2015

As Indonesia's Living Legend Brand 2015
57 years old
SWA
26 August 2015

Brandz Top 50

Most Valuable Indonesian Brands 2015
WPP and Millward Brown
6th rank in Top 50
19 August 2015

Wealth Added Creator Award 2015

Indonesia Best Public Company 2014
SWA Magazine and Stern Value Management
1st rank for retailing category
Top 10 across Companies
9 July 2015

Top Brand Award 2015

Frontier Consulting Group and Marketing Magazine
Top Brand for Department Store category
2 July 2015

Indonesia's Business Award

Yayasan Penghargaan Prestasi Indonesia
'Company with the Best Service'
12 June 2015

Living Legend Companies Award

Warta Ekonomi
'Continuous Innovation'
Category: Retail Company
11 June 2015

Corporate Image Award 2015

Tempo Media Group & Frontier Consulting Group
'The Best in Building and Managing Corporate Image'
Category: Department Store
10 June 2015

Service Quality Award 2015

Carre CCSL and Service Excellence Magazine
Diamond Award
For achieving exceptional total service quality satisfaction based on
customer perception survey SQIndex 2015
Category: Department Store
22 May 2015

Top Brand Award for Teens 2015

Top Brand Award for Teens 2015
Marketing Magazine and Frontier Consulting Group
Category: Women's underwear (Nevada)
15 April 2015

Top Brand Award for Teens 2015

Marketing Magazine and Frontier Consulting Group
Category: T-shirt (Nevada)
15 April 2015

Top Brand Award for Kids 2015

Markeitng Magazine and Frontier Consulting Group
Category: T-shirt (Nevada)
15 April 2015

Top Brand Award for Kids 2015

Marketing Magazine and Frontier Consulting Group
Category: Kids' Shoes (Little M)
15 April 2015

Customer Satisfaction Award 2015

Roy Morgan
"Department Store of The Year"
15 April 2015

Top Brand Award 2015 for Nevada

Marketing Magazine adn Frontier Consulting Group
Category: Women's underwear (Nevada)
12 February 2015

Excellent Service Experience Award (ESEA) 2015

Bisnis Indonesia - Carre CCSL
GOOD performance in delivering positive customer experience
based on Experience Audit ESEI 2015
Category: Department Store
10 February 2015

World Class Company Award by A. Stotz

A. Stotz Investment Research
Category: Consumer Discretionary in Asia

Top CSR

Dompet Dhuafa
Category: Health Promotion Program
17 December 2014

Digital Marketing Award 2014

Frontier Consulting Group & Majalah Marketing
Category : Department Store
12 November 2014

Social Media Award 2014

Frontier Consulting Group & Marketing Magazine
Category : Department Store
12 November 2014

Top 10 Retaiers Indonesia

Retail Asia Publishing Pte. Ltd & Euromontior International
Category : Department Store
10 November 2014

Marketeers Award: Indonesia's Most Favorite Youth Brand 2014

Markplus Inc
Category: Department Store
22 October 2014

Marketeers Award: Indonesia's Most Favorite Youth Brand 2014

Markplus Inc
Category: T-Shirt (Nevada)
22 October 2014

National Customer Service Championship 2014

CARRE - CCSL
- Case Study of The Year for Manager Category
- 3rd Winner Service Star Award for Manager Category
- Case Study of The Year for Supervisor Category
- 1st Winner Service Star Award Supervisor Category
- 3rd Winner Service Star Award for Team Leader Category
- The Most Grooming for Front Liner category
- 1st Winner CS Uniform Design
- 1st place in Cheering Competition
- 3rd place in Cheering Competition
- 2nd Grand Champion for Corporate Level Across Categories
9 October 2014

Indonesia WOW Brand Award 2014

Markplus Inc
Gold Champion of Indonesia WOW Brand Award 2014
Category: Department Store
11 September 2014

Everlasting Brand Award 2014

Warta Ekonomi
Category: Department Store
4 September 2014

Top Brand Award 2014

Frontier Consulting Group and Marketing Magazine
Top Brand for Department Store category
18 July 2014

Satria Brand Award 2014

Suara Merdeka Group
'The Most Preferred Brand in Central Java' for Department Store category
18 June 2014

Asia's Best Companies 2014

Finance Asia
Best Investor Relations (Ranked 10th)
5 June 2014

Service Quality Award 2014

Carre CCSL and Service Excellence Magazine
Diamond Award
For achieving excellent total service quality satisfactionbased on
customer perception survey SQ Index 2014
Category: Department Store
5 June 2014

Corporate Image Award 2014

Tempo Media Group and Frontier Consulting Group
'The Best in Building and Managing Corporate Image'for Department Store category
3 June 2014

What Women Wants Award 2014

Most Wanted Fashion Store of The Year

Kapanlagi Network
Fimela.com
Fimelagirl.com
Fimela Family.com
Vemale.com

16 May 2014

Top Brand Award for Kids 2014

Top Brand Award for Kids 2014
Marketing Magazine and Frontier Consulting Group
Category: Kids’ T-shirt (Nevada)
16 April 2014

Top Brand Award for Teens 2014

Top Brand Award for Teens 2014
Marketing Magazine and Frontier Consulting Group
Category: T’shirt (Nevada)
16 April 2014

Excellent Service Experience Award 2014

Excellent Service Experience Award [ESEAward] 2013
Bisnis Indonesia – Carre CCSL
Good Performance in Delivering Positive Customer Experience Based on
Mystery Shopping Research ESEI 2014

Top Brand Award 2014 for Nevada

Marketing Magazine and Frontier Consulting Group
Category: Women’s Underwear (Nevada)

The Best Retail Brand 2014 in Asia Pacific

Interbrand
Rank 10 for retail category
Rank 2 for department store category

Excellent Service Experience Award [ESEAward] 2013

Bisnis Indonesia – Carre CCSL
Good Performance in Delivering Positive Customer Experience Based on Mystery Shopping Research ISEI 2013

Top Brand Awards for Kids 2013

Frontier Consulting Group & Marketing Magazine
‘Top Brand’ Category : Kids’ T-Shirt (Nevada)

Top Brand Awards for Kids 2013

Frontier Consulting Group & Marketing Magazine
‘Top Brand’ Category : Kids’ T-Shirt (Little M)

Top Brand Awards for Teens 2013

Frontier Consulting Group & Marketing Magazine
‘Top Brand’ Category : T-Shirt (Nevada)

Service Quality Award 2013

Center for Customer Satisfaction & Loyalty (CCSL)
For achieving excellent total service quality satisfaction based on customer perception survey ISSI 2013
Category: Department Store

Indonesia's Most Admired Company (IMAC) Award 2013

Frontier Consulting Group and Bloomberg Businessweek
‘The Best in Building and Managing Corporate Image' for Department Store category

Satria Brand Award 2013

Suara Merdeka Group
'Best Brand in Central Java' for Department Store category

100 Largest Companies in Indonesia

Fortune Magazine
92nd position in the list of 100 Largest Companies in Indonesia based on net revenue (47th position based on gross sales)
23rd position in retail and service sector based on net revenue (9th position based on gross sales)

The 9th National Customer Service Championship 2013

'The Best 1 Service Award Star' for Manager category
'The Best Case Study' for Manager category
'The Most Presenter' for Manager category
'The Most Constructive' for Team Leader category
'The Most Inspiring' for Team Leader category
'The Most Committed' for Team Leader category
'The Most Empowered' for Front Liner category
'The Most Energetic' for Front Liner category
3rd place in Cheering Competition
4th place in Cheering Competition
The 2nd Grand Champion for Corporate Level Across Categories

Frontier Consulting Group & Marketing Magazine 'Top Brand' untuk kategori Department Store

Frontier Consulting Group & Marketing Magazine
'Top Brand' for Department Store category

Reader's Choice Award 2013

Mother & Baby Indonesia
2nd Favorit for Category I: Products for Mom, Maternity Fashion (St. Yves)

Social Media Award 2013

Frontier Consulting Group and Marketing Magazine
Great Performing Brand in Social Media for Department Store category

Shoppers-Insight Service Quality Award 2013

MarkPlus Insight dan Marketeers
Gold Champion of Shoppers-Insight Service Quality Award 2013
Category: Department Store.

Digital Marketing Award 2013

Survey One dan Marketing Magazine
Great Performing Website
Category: Retail Department Store

Indonesian Customer Satisfaction Award 2013

Frontier Consulting Group and SWA Magazine
The Best in Achieving Total Customer Satisfaction
Category: Women's Underwear (Nevada)

The Best Company in Building Female Labors 2013 for Provincial Level

For MDS Brylian Kendari
Ministry of Women Empowerment and Child Protection of Republic Indonesia
Ministry of Manpower and Transmigration of Republic Indonesia

Indonesia’s Most Admired Companies (IMAC) Award 2012

Frontier Consulting Group and Bloomberg Businessweek
‘Most Respected Indonesian Company’ for
Department Store category

Top Brand Awards 2012

Frontier Consulting Group & Marketing Magazine
‘Top Brand’ Category : Women’s Underwear (Nevada)

Top Brand for Teens Awards 2012

Frontier Consulting Group & Marketing Magazine
‘Top Brand for Teens’ Category : T-Shirt (Nevada)

Service Quality Award 2012

for achieving excellent total service quality satisfaction based on customer perception survey ISSI 2012
Category : Department Store

Satria Brand Award 2012

Powered by : Suara Merdeka
Category : Department Store

Top Brand Award 2012

Frontier Consulting Group & Marketing Magazine
‘Top Brand’ for Department Store Category

The 8th National Customer Service Championship

‘The Most Friendly’ for Frontliners Category
‘The Most Caring’ for Frontliners Category
3rd Runner Up Cheering Competition
5th Grand Champion for Corporate Level Across Categories

Social Media Award 2012

‘Great Performing Brand in Social Media’ for
Department Store Category

2012 Economic Challenges Awards

Metro TV
The Winner for The Pride of Indonesia Company in Retail Sector

Business Award 2011

Metland dan Mal Metropolitan
Pencapaian Tiga Penjualan Terbaik di Jaringan Ritel Indonesia

Indonesia’s Most Admired Companies (IMAC) Award 2011

Frontier Consulting Group and Bloomberg Businessweek
‘Most Respected Indonesian Company’ for
Department Store category

2011 Top Brand Award

Frontier Consulting Group and Marketing Magazine
‘Top Brand’ for Department Store category

2011 Service Star Award

Carre CCSL
‘Most Friendly’ and ‘Most Grooming’ for Frontliner category

2011 Economic Challenges Award

Metro TV
‘The Pride of Indonesia Company’ in Retail Sector

2011 KPP PMB Issues Taxpayer Award

Special Jakarta Regional Tax Offi ce, Directorate General of
Taxes, Ministry of Finance Republic of Indonesia
2011 Biggest Growth Tax Paye